Conversational AI and Customer Experience Summit 2026

Altrusia global

🔧 Workshopupcoming💰 Paid

📅 Oct 28, 2026 - Oct 29, 2026

About this Event

Have a great chance to attend the Conversational AI and Customer Experience Summit 2026 from 28th–29th October 2026 at the H4 Hotel München Messe, Munich, Germany. This two-day international summit brings together AI innovators, customer experience leaders, digital transformation experts, chatbot developers, enterprise decision-makers, and technology providers to explore how Conversational AI is changing customer interactions. AI-powered virtual assistants, intelligent automation, personalized customer journeys, and omnichannel engagement are just a few of the technologies that attendees will learn about and develop useful business ties with worldwide industry leaders.

Organized By

Altrusia Global is an international B2B conference organizer specializing in blockchain and emerging technology events that connect industries with innovative solutions, global experts, and business opportunities.

Event Highlights

30+ Expert Speakers sharing real-world Conversational AI success stories.
300+ Industry Delegates from customer experience, AI, and digital transformation.
2 Days of Learning & Networking with interactive discussions and business meetings.
Startup Booster Platform connecting startups with investors, mentors, and enterprise buyers.

Why Attend the Summit?

Learn Latest AI Trends – Discover practical innovations transforming customer engagement across industries.
Expand Global Network – Connect with technology leaders, innovators, investors, and enterprise professionals.
Gain Actionable Strategies – Explore proven AI solutions to enhance customer experience and business growth.

Key Discussion Topics

Emerging Trends in Conversational AI
Regulatory & Ethical AI Considerations
Multichannel Customer Engagement Strategies
Personalization Using Customer Data & AI
Scaling Customer Support with AI
Measuring ROI & Success Metrics
Human-AI Collaboration
Enterprise Conversational AI Implementation
Cross-Industry AI Applications
Future Innovations & Challenges in Customer Experience

Featured Speakers

Raquel Serrano – Senior Manager, CS Global Process Excellence
Michael McTear – Co-Founder & Managing Director
Christoph Esslinger – Co-Founder
Julien Roux – Lead Product Manager – AI

Don't miss the opportunity to be part of Europe's leading Conversational AI conference and discover the innovations driving the future of customer experience, intelligent automation, AI chatbots, and digital transformation.

Frequently Asked Questions

1. Who should attend the Conversational AI & Customer Experience Summit?

The summit is ideal for CX leaders, AI professionals, digital transformation executives, chatbot developers, IT managers, startup founders, and customer support specialists.

2. What are the major topics covered?

The conference focuses on Conversational AI, chatbots, NLP, AI-powered customer service, personalization, enterprise AI deployment, ethics, ROI measurement, and future customer engagement technologies.

3. Will there be networking opportunities?

Yes. Attendees can participate in dedicated networking sessions, business meetings, startup showcases, and connect through the intelligent event networking application.

4. What benefits can startups expect?

Startups can showcase innovative solutions, meet venture capitalists and mentors, build strategic partnerships, and increase brand visibility among enterprise buyers.