AV Engineer / Service Desk Engineer

Job Description

Level Description 📍 Entry to established level technical individual contributor 📍Assists with the implementation and executes on technical initiatives and solutions 📍May influence other technical staff through explanation of facts, policies and practices related to job area Organization Impact & Communication 📍Achieves operational targets within job area with direct impact on results 📍Executes daily work within existing procedures and guidelines 📍May influence other technical staff through explanation of facts, policies and practices related to job area 📍Communicates with contacts typically within the project area or technical department on matters that involve obtaining or providing information requiring some explanation or interpretation in order to reach agreement What You Will Do: 📍Guidehouse is looking for an IT professional with experience providing technical support in a fast-paced, service-oriented environment. As part of the Guidehouse Service Desk team, this individual will work closely with other IT professionals to resolve technical issues and provide essential services to Guidehouse employees working in over 60 offices and remotely around the globe. 📍The role will include offering in-office A/V Meeting support in Chennai & other office locations physically or remotely by providing support & travelling to offices. You will promote the use of and provide users training on our A/V technology as well as ensure the technology is in working order, assist users with connecting to the technology, and troubleshoot the A/V Systems. You will also act as a Tier 2 Service Desk support agent, resolving issues using your skillset and our extensive Knowledgebase for solutions to common problems, troubleshooting new or infrequent issues, and documenting newly found technical scenarios work arounds. Being successful will also be dependent on your ability to team with other GH IT staff, including our highly technical engineering team, as well as interact with our Leadership. 📍These duties will be performed in a highly professional manner, utilizing your great verbal and written communication skills