Client Success Manager

Job Description

REQUIREMENTS (Expected Proficiencies): Maintain an in depth understanding of our services and how to measure success. Must understand our sales process and keep deliverables in alignment with client’s expectations (what we promised them). Data analysis via the CST (Client Success Tracker), and providing insights for improvement. Strict attention to detail and cross checking data. Excellent communication skills and ability to relay ideas clearly. Ability to manage multiple projects consecutively. Ability to problem solve and provide effective solutions to issues as they arise. Commitment of at least 40 hours per week. WHAT WE OFFER Remote position with flexible schedule. Referrals on new possible clients they bring in + success fee at every renewal or upsell. An ever-evolving environment where personal and professional growth is at the forefront of what we do every day. A place where open communication and feedback are valued over hard skills. A team of driven and passionate people who are always willing to go the extra mile to help their teammates. An environment where proactivity and a willingness to learn and grow are valued and rewarded.