Jobs Board

We’re looking for an SRE who thinks like a systems architect and builds reliability through automation. You should have lived inside large production environments and be allergic to manual processes. What you’ll do Design and build automation-first reliability systems in Go Treat infrastructure as pipelines: provisioning, observability, deployment, failover Build internal tooling, control planes, and reliability infrastructure Own production readiness, alerting, and operational maturity Work across protocol, networking, and hardware boundaries What we’re looking for Big tech SRE / Production Engineering background or similar Strong Golang engineering skills in production environments Systems thinker: you design for scale, reliability, and operational simplicity Experience building internal platforms rather than just operating existing ones Comfort with distributed systems, networking, and low-level system behavior ABOUT DOUBLEZERO DoubleZero is a high-performance, permissionless global network purpose-built for distributed systems. The mission is simple: increase bandwidth and reduce latency. DoubleZero increases bandwidth by filtering junk data that currently plagues validators and other network operators. DoubleZero reduces latency by connecting these filters with underutilized private fiber links in the form of a mesh network. By combining these improvements and routing the right data through optimized, low-latency paths, the DoubleZero protocol empowers blockchains and other systems to reach performance levels that were previously impossible. In short, DoubleZero is a new Internet for distributed systems. It is supported by two organizations: DoubleZero Foundation, which drives the adoption, decentralization, security, and advancement of the protocol; and Malbec Labs, which develops the technical components of the protocol itself. We look forward to hearing from you.

We’re looking for a network engineer with a true CCIE-level routing & switching background who is equally comfortable writing production code. This is not a traditional NOC role — it’s for someone who treats networks as software systems. What you’ll do Design and operate large-scale, high-availability, low-latency networks Work on BGP, EVPN, MPLS, segment routing, and carrier-grade routing architectures Build automation frameworks in Go and Python to manage network config, deployment, and monitoring Partner with hardware, protocol, and systems engineers to optimize for latency, reliability, and scale Debug real-world production network failures across physical and virtual layers What we’re looking for CCIE or equivalent hands-on routing & switching expertise Strong experience in ISP / carrier / backbone network environments Solid production Go + Python experience (not just scripts) Deep understanding of routing protocols, convergence, and network failure modes Experience treating infrastructure as code and systems as software Preference for telecom / ISP / infrastructure backgrounds over HFT ABOUT DOUBLEZERO DoubleZero is a high-performance, permissionless global network purpose-built for distributed systems. The mission is simple: increase bandwidth and reduce latency. DoubleZero increases bandwidth by filtering junk data that currently plagues validators and other network operators. DoubleZero reduces latency by connecting these filters with underutilized private fiber links in the form of a mesh network. By combining these improvements and routing the right data through optimized, low-latency paths, the DoubleZero protocol empowers blockchains and other systems to reach performance levels that were previously impossible. In short, DoubleZero is a new Internet for distributed systems. It is supported by two organizations: DoubleZero Foundation, which drives the adoption, decentralization, security, and advancement of the protocol; and Malbec Labs, which develops the technical components of the protocol itself. We look forward to hearing from you.

As a Lead Software Engineer at JPMorgan Chase within the Consumer and Community Banking, Consumer Card Technology team, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives. Job responsibilities Executes creative software solutions, design, development, testing, and technical troubleshooting with the ability to think beyond routine or conventional approaches Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture Develops, debugs, and maintains secure high-quality code in a large corporate environment with one or more modern programming languages and database querying languages; knowledge of system and software quality assurance best practices and methodologies and experience with testing including requirements, test planning, scripting, execution and analysis; experience/exposure to cloud testing/best practices Gathers, analyzes, synthesizes, and develops visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies Adds to team culture of diversity, equity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5 years of applied experience Hands-on practical experience delivering system design, application development, testing, and operational stability within a cloud environment (AWS) Practical cloud native experience in AWS Proficient in Java, Spring Boot, Kubernetes (EKS) Experience with migrating functionality from legacy systems into modern architecture Expertise in automated testing and continuous delivery ideologies Proficient understanding of Agile methodologies Advanced understanding of Applicant Resiliency, and Security Demonstrated proficiency in software applications and technical processes within distributed cloud deployments and cloud native architectures In-depth knowledge of the financial services industry and their IT systems Experience communicating technical directives at all levels from executive to associate Preferred qualifications, capabilities, and skills Terraform AWS Aurora Postgres,DynamoDB,EKS,EC2,CloudWatch Skills AWS Communications Skills Development Java Software Engineering Team Collaboration

Responsibilities 1. Data Architecture & Infrastructure Review and refactor existing data table structures, field semantics, and key/ID systems to resolve legacy issues such as “one field with multiple meanings” Design and drive a unified data model and metric definitions; establish a company‑wide data dictionary and data standards Partner closely with engineering to participate in data warehouse modeling and data pipeline (ETL/ELT) design, improving data quality and maintainability 2. Experimentation System & Evaluation Framework Own the overall methodology and implementation path for A/B testing and other online experiments across the company Design experiment pipelines, including traffic allocation, tracking/instrumentation strategy, data collection, data storage, and analysis workflows Develop standardized experiment analysis frameworks and reusable templates, including core metrics, significance testing, sample size estimation, and evaluation guidelines 3. Business Partnership & Decision Support Deeply engage with core business lines and define problems and key metrics starting from product and business goals Based on the unified data system, provide structured data analysis and experiment recommendations to product and business teams Use data and experiment results to identify growth opportunities, product optimization directions, and potential risks, and clearly communicate findings to non‑technical stakeholders 4. Data Governance & Best Practices Promote data naming conventions, field definitions, and tracking standards, and ensure their adoption across the company Establish and maintain data quality monitoring mechanisms to detect and fix data issues Document and socialize internal best practices related to data and experimentation, helping to build a strong data culture and improve overall data usage efficiency Requirements 1. Education & Experience Bachelor’s degree or above in Computer Science, Statistics, Mathematics, Information Engineering, or related fields 3+ years of experience as a Data Scientist, Data Product Manager, Data Engineer, or Growth Analyst Experience building a data system from scratch or leading large‑scale data infrastructure re‑architecture is a strong plus 2. Technical Skills Strong SQL skills: capable of handling complex joins and large‑scale queries with attention to performance and maintainability Proficient in Python (or a similar language) for data cleaning, analysis/modeling, and developing automated analysis scripts Solid understanding of data warehouse modeling concepts (e.g., dimensional modeling, star/snowflake schemas) and data architecture Familiar with online experimentation (A/B testing), including metric design, experiment design, statistical testing, and sample size estimation 3. Business & Communication Skills Proven experience working closely with business teams and translating business problems into measurable, testable data and experiment questions Strong communication skills; able to collaborate effectively with product, business, and engineering stakeholders Highly self‑driven, with a strong sense of ownership for “making data and experimentation work well at the company” beyond just completing ad‑hoc analysis tasks Nice to Have End‑to‑end experience building an experimentation platform, metrics platform, or data governance framework at the company level Experience in Internet / SaaS / consumer products, with practical work on user behavior analysis, funnel analysis, and retention analysis Familiarity with common statistical modeling or machine learning methods, with hands‑on experience in use cases such as recommendation, pricing, ranking, or user segmentation Skills Analytical Thinking Attention to Detail Development Growth Strategy Product Management Python Software Engineering SQL

As a Software Engineer within the Investigations group, you’ll join a remote team of other engineers and share the responsibility of providing the right tools for the right data in order to build best in class customer experiences for our customers. Thus, you’ll find the opportunity to lead, build and maintain customer facing web frontend features as well as the services and data pipelines backing them. Part of this responsibility is also to learn and understand the domain as well as the underlying data platform in order to successfully partner with product managers and designers to deliver impactful solutions to our customers. In this role, you’ll: Become part of an established team adept at collaboration and task allocation. A team which can focus on generating direct impact. Make key contributions to high availability solutions in close collaboration with your team through your ability and willingness to take ownership and assist where needed. Your contributions will be thorough and result in sustaining a low maintenance overhead. Gain customer understanding as well as valuable insights into our data platform through your curiosity around cryptocurrencies/decentralized-finance Demonstrate your passion for learning by seeking out knowledge and collaborating with people close to our products and solutions. Display your bias to ship and iterate alongside product management and design partners. We’re looking for candidates who have: Expertise in writing and maintaining Java/Spring-based backend services. Experience in the full lifecycle of service management, from initial development to continuous operation. A deep understanding of the critical aspects of service scalability and high availability as well as monitoring and maintaining deployed features and services ensuring optimal performance and reliability. Database management systems experience including replication, high availability, performance tuning, and complex query optimization. A background in frontend development. Strong knowledge of container orchestration using Kubernetes. You might also have: An understanding of event streaming platforms. Hands on with infrastructure as code. A track record in mentoring other engineers, leading cross-team projects without authority, and driving design and technology decisions. Technologies we use (nice to have experience): Monitoring and alerting: Datadog, Falcon LogScale (formerly Humio) ● Database management systems: PostgreSQL, ClickHouse Deployment tools: Flux, Helm, Kustomize Frontend frameworks: React, Angular Infrastructure as code: Terraform, Terragrunt Cloud provider: AWS Event streaming platform: Kafka Big data processing: Databricks Skills AWS Communications Skills Critical Thinking Development React Software Engineering SQL Team Collaboration

We are seeking a Product Lead to own the direction of our Chain Services team. Today, this team helps blockchain developers create, customize and launch their own blockchains using Rollups. Our Rollups product has already seen incredible early traction, powering hundreds of millions of dollars in economic value for chains like Worldchain (founded by Sam Altman), Shape, Geist. Rollups are the widely accepted endgame for how Ethereum, and EVM blockchains reach massive scale, so by leading the Alchemy Chain Services team you will be at the center of pushing forward Web3, and bringing the world on chain. Beyond that, Chain Services is a critical piece of the Alchemy Platform, and as it’s leader you’ll work closely with our founders, Head of Marketing, Head of Sales, and other cross-functional leaders to drive some of the most important outcomes for our company. What You'll Do Set long-term strategy with company leadership (incl. CEO, CTO, Head of Engineering). Design and execute go-to-market plan for bringing Rollups to the world. Lead engagements with our customers, including top Web3 and Web2 enterprises adopting rollups. Shape product roadmaps & requirements based on deep collaboration with customers and partners like Optimism and Arbitrum. Evangelize Alchemy’s Chain Services through industry thought leadership. Grow the Chain Services team 5-10x over the next year to meet the needs of a rapidly growing market What we're looking for Previous founder or experience leading a high growth, 0→1 product. 5+ years of experience working closely with customers (user interviews, product led sales, etc.). 2+ years of experience in web3 / crypto. Deep technical expertise through experience with developer products as a Product Manager, direct experience in Software Engineering, or a technical degree. Stellar written and verbal communication skills. 3+ years of people management experience preferred. The base salary range for this position is estimated to be between $135,000 - $350,000 annually. Please note this range reflects base salary only, and does not include bonus, equity, or benefits. Your salary will be determined by various factors, including relevant experience, skill set, qualifications, and other business needs. Skills Communications Skills Cryptocurrency Leadership Product Management Team Collaboration

We are a team to design, develop, maintain, and improve software for various ventures projects, i.e., projects that are adjacent to our core businesses and are bootstrapped fast with a lean team. You will be actively involved in the design of various components behind scalable applications, from frontend UI to backend infrastructure. Job Duty and Responsibility: 1. Operation Development and Testing a. Engage in the requirements analysis, system design, and undertake part of the development work within the technical team. b. Write and refine integration tests to ensure the robustness and reliability of the software. c. build close relationship with different operation team to continuously improve the operation efficiency 2. Customer Support and Problem Resolution a. Act as the primary technical contact for resolving issues encountered by the Crypto.com Card project in production. This involves troubleshooting and root cause analysis of issues, and implementing effective solutions b. Participate in the daily work of the CS team. Actively receive and handle issues submitted by users, and address their requirements promptly. c. Demonstrate a comprehensive understanding of all upstream and downstream business services related to derivs trading, including onboarding, pricing and trading, to quickly analyze and locate problems. Actively solve the problems encountered or coordinate with relevant teams to promote problem-solving. d. Regularly organize and analyze the encountered problems, transform them into business requirements, and submit them to the Project Manager (PM) and developers (dev) to improve and optimize our products. 3. System Reliability and Maintenance a. Collaborate with the SRE team to formulate reasonable monitoring and alerting mechanisms. By leveraging monitoring tools and techniques, identify potential issues in the production environment as early as possible to prevent system failures. b. Provide system upgrade and optimization plans to enhance system performance and reliability. c. In the event of a system failure, coordinate with the infra team, SRE team, and other relevant teams to identify and troubleshoot the problem, aiming to minimize downtime and the impact on users. 4. Timezone & Shift: Requires flexibility to work shifts covering both Asia and EST timezones, including day/night shifts, based on operational needs. 5. Potential Day/Night Shift Requirements Familiarity with payment card domain knowledge Experience in DevOps, particularly with AWS, Kubernetes, and CI/CD pipelines. Solid experience in a Linux environment and relevant support tools. Familiar with monitoring systems and logging systems (e.g. Datadog, Sumologic, OpenTelemetry). Experience in GitOps with ArgoCD is a plus. Experience with shell scripting, Ruby, Golang and SQL technologies is a plus. Strong analytical skills and the ability to proactively identify issues before they escalate. Detail-oriented with strong ownership of work and the ability to multitask across simultaneous projects. Excellent communication and interpersonal skills to engage both technical and non-technical stakeholders. Proficiency in both written and spoken English and Mandarin; Cantonese is a plus. Embody a proactive and positive mindset, demonstrating a strong "can-do" attitude Desired Skills Experience with version control systems (Git is a plus). Familiarity with SDLC processes and a proactive approach to process automation. Quick learner with a demonstrated aptitude for acquiring new technologies. Skills AWS Communications Skills Development Operations Software Engineering Team Collaboration

Polygon Labs is looking for a creative and strategic communicator to elevate the voice of one of our most visible leaders. You’ll take charge of their personal brand across platforms - including X (Twitter), LinkedIn, Instagram, TikTok, and Substack - while helping shape their presence at major industry events and in key media moments. This role blends storytelling, social strategy, and fast-paced coordination. You’ll work closely with the Chief of Staff, Head of Social, and VP of Communications to ensure our leadership shows up authentically and powerfully - online and onstage. If you love turning big ideas into viral content, capturing moments that matter, and riding the pulse of crypto culture, this is your dream job. Your Responsibilities Own and manage the content calendar across X, LinkedIn, Instagram, TikTok, and Substack for a key leader at Polygon Labs. Write and edit posts, threads, and long-form content that reflect their voice, strategic priorities, and point of view. Monitor crypto, fintech, macroeconomic, and tech trends to identify opportunities for timely commentary and thought leadership. Translate complex ideas into engaging content - both reactive and evergreen - in partnership with the executive. Manage and grow their Substack presence - from ideation and drafting to editing and publishing. Partner with design and video teams to develop standout short-form visual and motion content. Travel to key conferences and events to capture live content, support media moments, and provide real-time social coverage. Coordinate with the Chief of Staff and Communications team to align on media, interviews, and event priorities. Provide light-touch support at events to ensure logistics run smoothly and messaging stays sharp. Track content performance to refine strategy, boost engagement, and optimize growth. What You'll Need 3-6 years of experience in communications, content creation, or social media strategy - preferably in crypto, fintech, or tech. Exceptional writing and editing skills; you're able to nail someone else's voice and think like a storyteller. Deep familiarity with web3, macro trends, and the cultural signals shaping tech today. Proven ability to manage editorial calendars and produce content across multiple platforms. Experience supporting high-profile executives or leaders at major events or in the public eye. Solid content capture skills (photo/video), with a strong sense for what plays well on social. Willingness and ability to travel frequently for global conferences and events. Based in - or open to relocating to - Dubai, with the flexibility and energy to thrive in a fast-moving, always-on environment. Preferred Qualifications You’re a natural storyteller with range - able to write a viral tweet thread one minute and capture a powerful behind-the-scenes moment the next. Comfortable working in high-visibility environments and supporting senior leadership with discretion and confidence. Thrive in fast-paced, high-pressure situations where priorities shift quickly and content moves in real-time. Curious, culture-savvy, and deeply engaged in the world of crypto, tech, and online trends. Highly collaborative and self-directed, with a proactive mindset and strong attention to detail. Skills Attention to Detail Communications Skills Content Content Management Cryptocurrency Team Collaboration

The Director, Product Design for Creator at Roblox is a visionary, strategic leader and organizational builder responsible for defining and driving the user experience strategy across the Creator product ecosystem. This role requires significant cross-Group influence and a deep focus on innovative Studio and Content Platform experiences that accelerate the pace of creation on Roblox. Reporting directly to the Senior Director of Creator Experiences, you will lead and inspire a high-performing design team focused on the core creator experience, including collaboration, foundational building tools, simulation, scripting, and emerging Generative AI tooling. As a Design leader, you will collaborate deeply with Product, Engineering, Research, Creator Relations, and Creative teams, ensuring design decisions not only deliver delight and efficiency but also set new industry standards for creative tools and development ecosystems at scale. You will be the voice of design for company-level initiatives, influencing senior leadership and cross-functional partners to drive the future of innovative, high-craft creation experiences. You Will: Lead the product design team shaping Roblox Studio and Content products. Set design vision and strategy: define and communicate Studio-centric goals, success metrics, roadmaps, and long-term direction for immersive, always-on experiences. Inspire and mentor a diverse team of designers, raising the bar for craft. Build deep partnerships across Product, Engineering, Content Design, and Research to deliver seamless, delightful Studio journeys. Represent Design in leadership forums, executive reviews, and partner conversations. Drive cross-functional alignment on features impacting safety, civil interaction, accessibility, and product innovation. Ensure the implementation of robust design systems and reusable component patterns for scale and consistency. Champion experimentation, fast iteration, and data-driven decision making. Translate abstract ideas into actionable features, ensuring quality delivery from concept to launch. Elevate design standards and system adoption across the org; share best practices and coach others. You Have: 8+ years experience in product design with 5+ years managing senior-level design leaders and designers. Proven leadership in building, growing, and mentoring design teams focused on large-scale, complex products. Track record of delivering industry-leading Creation experiences across multiple platforms (mobile, desktop, console, XR, etc.). Exceptional craft in visual, motion, prototyping, or 3D design for interactive experiences. Skilled in design systems: advocate for holistic component strategies, governance, and scalable documentation. Strategic thinking coupled with a systems mindset; able to connect day-to-day work to broader vision and business goals. Collaborative, inquisitive, and resilient—skilled at navigating organizational complexity and influencing outcomes. Outstanding verbal, visual, and written communicator with executive presence. Deeply empathetic to Creators of all kinds (beginner to established studios) and passionate about shaping safe, inclusive, and delightful experiences. Experience partnering with research, data science, engineering, and policy/safety teams. For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $355,630—$423,570 USD Skills Communications Skills Leadership Product Design Team Collaboration

We are seeking an exceptional Senior Product Manager with a strong engineering background. Your expertise in aligning technical capabilities with market demands, coupled with your experience in scaling products and teams, will be instrumental in achieving Fireblocks’ strategic goals. In this role you’ll work closely with cross-functional teams, including engineers, designers, and data analysts, ensuring seamless collaboration and effective delivery across domains. What You'll Do Drive product development from conception to launch, collaborating closely with cross-functional teams, including engineering, design, marketing, operations and legal Oversee and guide the product roadmap, prioritizing features and initiatives that align with business objectives and deliver maximum impact Create and maintain the roadmap/milestones with strategic priorities in mind Champion a user-centric approach in product design and development, balancing user needs with regulatory compliance and risk management Deliver detailed product requirement documents and design; propose implementation plans; iterate on feedback; and ship products promptly Act as a key decision-maker in defining product requirements and specifications, ensuring solutions are scalable, reliable, and deliver tangible value to users Prioritize initiatives and projects appropriately Perform User Acceptance Testing and ensure requirements were understood and implemented as requested Analyze product performance data, create product competition analysis, market research, and maintain the product's competitive advantage What You'll Bring 8+ years of product management experience or equivalent Experience managing technical software products from kick-off to ship Experience in shipping and iterating on software or financial products Expertise in navigating complex environments and transforming challenges into scalable solutions Comprehensive understanding of Crypto Custody and Wallet management A demonstrated ability to make effective product prioritization decisions Strong ownership with a focus on getting things done autonomously Strong analytical skills and ability to use data to drive decisions and improve products The ability to collaborate well with designers and engineers Excellent interpersonal, communication, organization, and prioritization skills Experience in blockchain is preferred It is not typical for a candidate to be hired at or near the top of the pay range and each compensation decision is dependent on each individual case. A reasonable base salary range estimate for this position is $154,000 - $203,000. The base salary is one component of the total compensation package, which for some roles may include a target bonus, a very competitive equity grant, and very generous benefits. Skills Analytical Thinking Communications Skills Cryptocurrency Product Management Team Collaboration

We’re looking for a Senior Data Analyst to turn complex data into strategic insights that fuel growth in the fast-moving world of crypto. In this role, you’ll lead the development of dashboards, deep-dive analyses, and data products that support key decisions across the business. You’ll also help shape our analytics stack and guide data strategy as we scale. If you’re passionate about data and excited by the future of blockchain and crypto, we’d love to hear from you. What you'll be doing: Develop and implement data visualisation/ dashboards Perform an in-depth analysis on the business performance, generate regular/on-demand analytical report Design market/business detailed reports, performance measurement tools and other data products Explore business issues/opportunities, uncover insights and/or identify targeted areas for business and user growth Communicating with management and various teams regarding research findings, presenting reports in written or verbal format, and providing recommendations for action based on findings Be the technical leader and strategic thinker to decide the technological stacks/ analytical solutions used in the process Assist in building and maintaining data pipelines used for a diverse range of data products What we're looking for: Bachelor’s Degree in Computer Science/Data Analytics, Engineering, Mathematics, and other related courses 5 years’ relevant working experience Strong working knowledge and experiences in SQL and statistics In-depth experiences with visualisation tools such as PowerBI, Tableu, etc. Knowledge and experiences with Apache Superset, AWS QuickSight and Amazon Athena is a plus Working knowledge or experience in Big Data technologies used for data analytics including Python (pandas, numpy, etc.)/ R, PySpark, MLFlow, DataBricks, etc. is a bonus Highly motivated, structured and methodical with a high degree of initiative Results and detail-oriented, with strong intuitions on how to solve problems creatively and quickly Must be a team player, eager to learn, empathetic and open-minded Advanced understanding and/or experience working in a Cryptocurrency/Blockchain/Fintech/Finance Trading domain preferred What’s in it for you: Friendly and fun start-up work culture Convenient work location located in the heart of CBD area Generous annual leaves on top of national holidays Medical coverage including GP, Specialist, TCM, and more Self-care benefits and exciting fitness workshops/webinars Vibrant office with a well-stocked pantry Skills Analytical Thinking AWS Communications Skills Problem Solving Team Collaboration

The Account Director works with a portfolio of accounts across all markets. This role is responsible for identifying, developing, and securing large, technically complex, and/or strategic event business opportunities from designated accounts, inbound Account leads, and through individual sales efforts. The Account Director is responsible for utilizing technical, creative services, and operational support to sell Encore’s breadth of services to clients while managing budget expectations, event profitability, and exceeding customer expectations. In addition, the Account Director is responsible for driving performance through internal and external development. This position reports to the Senior Director, Global Sales- EMEA. Key Job Responsibilities Account Management Identify and develop account plans designed to increase revenue while managing compliance, profitability, and revenue channel development. Qualify and quantify the customers holistic needs in AV, Event Technology, Production, Content and all technical event needs. Create and execute plans to further penetrate the account. This includes securing customer appointments and executing sales calls, customer business reviews, and action plans to identify and secure both short and long-term revenue opportunities. Ensure each account moves from vendor status through desired role of trusted advisor and moving up the buy/sell hierarchy by establishing and delivering on our Core Value Proposition. Understand customer’s industry trends and associations, and build a network that continues to establish credibility, rapport, and opportunities to engage customers. Identify trends in spend and develop strategy to penetrate those markets further Develop a rolling 12 monthly view of all Key Account Events or planning. Account Strategy Develop deep knowledge of customer procurement strategies, structure, businesses, and synergies Identify and build strong relationships with individuals responsible for planning or producing large/complex/strategic events within customer’s organization Aggregate client account-based growth data and evaluate areas of opportunity. Anticipate client needs and proactively develop an approach that is tailored to each client Model account-based trends on a monthly, quarterly, and annual basis, and compare data with previous years' results and forecast future account-based growth rates. Drive results through customized solutions. Serve as a subject matter expert for all of Encore’s owned subsidiary companies with the ability to sell full solutions to the customer’s holistic production needs. Responsible for generating leads and mining opportunities within existing accounts to drive incremental revenue. Understand industry trends that impact customer buying behaviors and offer innovative solutions. Engagement in relevant industry organizations. Revenue Management Meet and exceed quarterly and annual quotas. Actively manage account pipeline throughout the entire organization for all Encore services including core audio visual services, power, rigging, HSIA, digital services and all offerings Encore provides to clients. Establish and maintain event profitability models throughout the Sale Process. Operational and Technical Support Communicate the production and technical needs of programs effectively to clients and internal partners. Ensure Encore Production Standards are adhered to throughout the Sales Process Review proposals to ensure competitive advantage, customer alignment, and compliance with MSA agreements and Encore Policy. Utilize software tools including diagrams, proposals, renderings, CAD drawings and related technical material to sell programs to clients while managing budget and exceeding customer expectations. Understand Encore’s family of brands, product offerings, and servicing divisions and communicate the customer’s needs cross functionally. Information Management, Reporting, and Company Support Work closely with Encore internal contacts to realize account objectives and act on resolving customer experience and internal issues. Identify and assign Encore team members, including senior leadership on the buy/sell hierarchy for key accounts. Monitor and maintain accurate and timely CRM activity data entry, billing records, show evaluations, customer surveys, monthly or quarterly reporting, and any other information on assigned accounts requested by management in accordance with policies and procedures. Maintain timely and consistent customer reporting, delivery, and communication of key requirements. Job Qualifications Demonstrated excellent customer service skills Ability to create technically and/or logistically complex proposals Ability to create and execute a strategic customized account plan Experience in networking targeted customers at industry events Experience working within a team environment to over-deliver on desired results Experience with high-level (Director or above) contract negotiations and the ability to successfully navigate complex organizations Experience with internal and external Producers, Technical Directors, and Event Planners Excellent computer skills including all Microsoft Office applications Experience with the use of customer relationship database Experience with creating and executing presentations using PowerPoint and/or other forms of media Strong written and oral communication skills needed to create sales presentations, draft creative and technical proposal content, and effectively solicit business via phone and face to face customer contact, as well as through tradeshow and industry events Excellent organizational skills and the ability to manage multiple projects In depth understanding of the meetings and event technology industries In depth understanding of audio, video, lighting, rigging, and power distribution systems utilized in a corporate staging environment In depth understanding of the corporate events market Desire and ability to travel Skills Accounting Communications Skills Strategic Thinking Team Collaboration